ObjectTel

CLASSONE® Dispatch

Mobile Command

IP Telephony

CLASSONE® Dispatch

"CLASSONE™ Dispatch in action at BNSF Railway with commentary from Jeff Campbell Executive VP/CIO"
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CLASSONE® Dispatch is a highly scalable solution for mission critical applications such as train and vehicle dispatch, crisis response, public safety, emergency response, communication management, and Homeland Security.

The basic CLASSONE® Dispatch System has many unique features that have been custom designed or integrated into our solution to differentiate it from other dispatch systems. It uses the Avaya Communication Manager, Avaya Meeting Exchange and Avaya Computer Telephony as a foundation to provide telephony call control, routing, caller identification, conferencing, and call classification. In addition, the ClassOne™ MidTier Application Services Server manages the interactions, communication, control, and interoperability of these complex telephone systems with radio communications from the field.

The Field Interface Unit (FIU) acts as a Radio Gateway to provide access to radios on the public network and connectivity to the switching center (PSTN). The Audio Control Unit performs audio multiplexing enabling the dispatcher to Operate and Monitor telephone and radio base stations simultaneously. The Dispatcher will operate through a touch screen monitor powered by a thin client PC. While most Dispatchers prefer to use the touch screen for answering or placing calls to radios and telephones, a standard keyboard and mouse interface are also provided.

The following is a list of CLASSONE® Dispatch System features:

Replaces dedicated radio network equipment with Avaya switching, conferencing, and IP telephony at the primary and Disaster Recovery sites; when configured for high availability the measured availability of the Avaya equipment is 99.999%. *
Links multiple and diverse radio and telephone networks (VHF, UHF, PSTN, Wireless, GSM, WIFI, etc) to enable communications between Dispatchers in the Network Operating Center and all field personnel. This flexibility will also support of merging business and operations and supports the future growth and radio systems at newly acquired business units.
Powered by IP technology enabling remote and geographically dispersed dispatching and emergency centers to communicate as if located in one center (for business continuity).
The Radio Gateway (Field Interface Unit) allows communication from radio base stations to the dispatchers through any voice-grade transmission medium such as a microwave link, a leased telephone line, or a twisted-pair 600-ohm line (POTS line).
Dispatchers can dial any radio in the network with a single click and Push To Talk (PTT) while monitoring other several radios.
Automated fail-over or manual switch from the primary Network Operating Center to the Disaster Recovery site.
Unique architecture of the CLASSONE® System is designed so that full duplication of equipment at the Disaster Recovery, and business continuity remote sites is not required..
Reduces cost of acquisitions of radio and dispatching systems by capitalizing on the existing and standard enterprise telephony systems; i.e., newly acquired systems will be integrated into the CLASSONE® System by simply installing Radio Gateways at their radio base stations and by simply configure the new radio base stations to the CLASSONE™ MidTier Application Services.
Radio and Telephone Call-ins
Caller-id for all inbound calls improves the efficiency of the Dispatchers by enabling them to handle emergency radio and telephone traffic in priority order (eliminates the current limitation imposed by manual management of a fixed wire system to identify incoming calls).
Enhances Dispatcher productivity through a job specific, user friendly, and telephony enabled desktop application that requires minimal training.
Avaya switching tracks all calls to/from the Dispatcher and provides full call detail reporting for management and the individuals.
Allows remote configuration of the Radio Gateway to accommodate changes in radio base station equipment such as re-farming of radios to narrow band.
Enables radio calls to be placed (via pre-defined speed dial) to any wireless or wire-line phone.
Enables (system authenticated) telephone calls to be placed to any radio in the network.
Allows for system configuration to be dynamically changed in response to changes in territories, responsibilities, departments and varying emergencies.
Expedites response to crisis, emergencies, maintenance, and logistics.
Enables automation and integration with customer logistics, enterprise applications, mainframes, databases, CRM, and legacy systems.
Existing (optional) integration with Train/Vehicle Management and Dispatching System
Enables integration with Software Defined Radio (SDR) and Advanced Train/Vehicle Electronic Management and Control System
Enables integration with Mapping and GIS applications
Enables integration with advanced monitoring systems, control systems, and security applications.
Integrates with Contact Center Applications, Self Service, IVR, speech recognition, business process workflows, CRM, WFM, and quality monitoring.
The Avaya switch can also functions as a PBX for voice calls.
The Avaya conference bridge can also functions as a conference bridge for business conferencing.

Optional recording system provides the following capabilites:

Recording for all dispatch calls to/from the primary NOC or the Disaster Recovery.
An archive of 30-days or more of the call recordings.
Online access (to authorized Managers or users) for review of call traffic that occurred during a crisis situation.

Click the following link to download the
CLASSONE® Dispatch brochure.